The raison d'être and premium of public administration and management if not the whole of government machinery is the rendering of services to the citizens and members of the public. The public expect if not aggressively demand the state administrative machinery to provide the required services timely and efficiently.
This course is therefore meant to expose and introduce learners to an in depth examination of the significance of service delivery, the guidelines and theory(if any) as well as the requirements and challenges encountered in the provision of services to the public.
- Teacher: Mrs. Mary Wasike